Infosys BPO: Building Trusted Client Advisors

Infosys BPO
Building Trusted Client Advisors
CLIENT
Infosys BPO

INDUSTRY
Information Technology Enabled Service ( ITeS) & BPO

CONTEXT
Senior Operations Managers, tasked with project delivery, are primarily responsible for the success of any of their clients’ assignments. To complement their extensive technology and project management experience, they needed to be able to understand business from their customers’ point-of-view.

WHAT WE DID
Leverage a simulation-based intervention to put them in their clients’ shoes, literally.

IMPACT
“There is a clear change in his approach, particularly in strategic thinking.”
“I will now formulate a solution to maximize customer-perceived benefits.”
“Going forward, I can build sustainable propositions for the client.”
“I can now have and offer a view of the financial benefits of our offerings.”

enParadigm