Infosys BPO : Strategic Resource Planning

Infosys BPO
Strategic Resource Planning
CLIENT
Infosys BPO

INDUSTRY
Information Technology Enabled Service ( ITeS) & BPO

CONTEXT
Infosys BPO dealt with a constant treadmill-like situation during workforce management for projects. They wanted to drive business acumen to bring about collaboration between BP-HRs and Corporate HRs to optimize workforce management.

WHAT WE DID
enParadigm enabled participants from HR leadership to simulate multiple HR functions and strive for real-time collaboration to run business.

IMPACT
“While forming new roles, we now try to see how that will impact the business as a whole and how will an employee grow in that role.”
“He has been doing well in resource planning. He is now able to forecast and plan resources effectively than before.”
“I use the Learning and Legacy framework in my processes and see dynamics of the workforce that we handle.”

enParadigm