Hafele – Cross-functional collaboration

Hafele
Cross-functional collaboration
CLIENT
Häfele India

INDUSTRY
Furniture fittings, architectural hardware

CONTEXT
Häfele is a German firm with a presence in over 150 countries. It manufactures furniture fittings, architectural hardware, electronic locking systems and technical hardware.
Häfele India’s customers (operations since 2003) include the furniture industry, interior designers, hardware dealers, building developers, architects and planners.
In early 2014, target achievement rates hovered around 80% for managers across the country. Häfele improved performance significantly, by empowering its senior managers with financial acumen and a cross-functional perspective.

WHAT WE DID
Simulation based Leadership Interventions to improve financial acumen and cross functional perspective.

IMPACT
“The outstanding in my vertical DSO (days sales outstanding) was 61-62 days, but now it has reduced to 52 days. My target by the end of this year is to bring it down 50 days.”
“Earlier, my technicians used to visit customers directly to resolve issues, but now they first probe for the root cause and try to solve the problem over the phone. This saves time for all concerned, and money for us.”

enParadigm